Innago Review (2026): Costs, Fees and Who It’s For

Who Innago suits, and who it doesn’t

Innago fits a landlord who wants to collect rent online, automate late fees and track repairs without paying a subscription. It’s especially good for someone with a few long-term tenants where the main monthly job is making sure rent arrives.

It suits you less if:

• Your tenants object to fees. Every bank payment costs the tenant $2 unless you absorb it. Over a year that’s $24 per tenant.
• You want the books handled in the same app. There’s no bank feed. You’ll enter expenses by hand or use a second tool.
• You run the portfolio with a partner who needs equal admin rights. Only one super-admin can add users.

How Innago handles each landlord job

This section is based on Innago’s pricing page, FAQ and public reviews. We haven’t run our account test yet; the status note on this page will be updated when we do.

Listings and applications

Creating a listing and collecting applications is free for you and for the applicant. Innago’s public pages focus on online applications and screening; we couldn’t confirm which outside listing sites it posts to, so if you rely on Zillow-type syndication to find renters, check that before you start. You can always post the listing yourself and send the application link.

Screening

Screening costs $30 to $35 per applicant, and the applicant pays by default. Income verification adds $10. The applicant enters their own details and authorizes the report, which is the consent the Fair Credit Reporting Act requires. If you turn someone down because of what the report shows, you owe them an adverse action notice. Write your criteria down first and apply them the same way to every applicant.

Leases and e-signatures

Online leasing and document storage are included. You can upload a lease, send it for e-signature and keep the signed copy on file with the tenant. Innago’s published fees don’t include a per-signature charge.

Rent collection, payouts and late fees

Innago is built around invoices. Rent is a recurring invoice; a utility bill-back or a pet fee can be its own invoice. Tenants pay from the tenant portal or mobile app by bank transfer ($2) or card (2.99%). You can turn on automatic late fees and Innago adds them to the invoice when it goes past due. Check your state’s late fee rules first, since some cap the amount or set a grace period.

Payouts follow normal ACH timing, which usually means a few business days after the tenant pays. Reviewers occasionally report login or access problems, so keep your own record of what each tenant owes.

Maintenance

Tenants submit work orders through the portal, and you track status and communicate in the app. There’s built-in messaging, which keeps a written record of each request.

Books

Financial tracking covers rent received, invoices and expenses you enter. There’s no automatic bank import, and reviewers say the reports are thin compared with paid tools. For tax time, export what you need or keep a separate bookkeeping app running alongside.

What Innago costs in practice at 1, 5 and 20 units

Innago charges the landlord nothing, so the real cost is what tenants and applicants pay, or what you pay if you decide to cover it. The examples assume a $1,500 rent, one tenant per unit and monthly bank payments.

Units	Your subscription	Tenant ACH per year (all tenants)	If you absorb ACH
1	$0	12 x $2 = $24	$24/yr
5	$0	60 x $2 = $120	$120/yr
20	$0	240 x $2 = $480	$480/yr

One unit. Your cost is $0. Your tenant pays $24 a year in bank fees. If you absorb the fee to keep a good tenant happy, it costs you $2 a month.

Five units. Still $0 for you. Tenants pay $120 a year between them. Absorbing it costs you $10 a month, still less than most paid subscriptions.

Twenty units. $0 subscription, $480 a year in tenant ACH fees. If you absorb them, that’s $40 a month, which is more than RentRedi’s $12-a-month annual plan plus its $1 tenant ACH ($144 + $240 = $384 a year). At this size, compare before assuming free is cheapest.

Card payments. A $1,500 rent paid by card costs 2.99%, which is $44.85. That’s lower than most free apps charge.

Screening. One vacancy with three applicants costs them $30 to $35 each, so $90 to $105 in total, or $120 to $135 if you add income verification at $10 each.

Support and reliability, as reported

Support is listed as part of the free plan, which isn’t true of every free app. The recurring complaints in public reviews are about the limits of the accounting, occasional login trouble, and the one-super-admin rule, which surprises people managing with a spouse or partner.

Is Innago worth it at your size

One to four units. Yes, for most landlords. It’s $0, it collects rent and adds late fees on schedule, and your tenants pay $24 a year each in ACH fees. Add a free bookkeeping app and you’ve covered the main jobs without a subscription.

Five to fifteen units. Still a good choice. The total tenant fee bill grows (60 payments a year at 5 units is $120), and the lack of bank feeds starts to cost you time at tax season. This is the size where pairing Innago with Stessa or Baselane pays off.

Fifteen to twenty units and up. Compare carefully. If you absorb fees for tenants, $480 a year at 20 units is more than a flat-priced paid app would cost in total. If tenants pay, Innago stays free for you and only the accounting gap matters.

Making the free plan work

• Decide on fees before the first tenant signs. Put it in the lease or welcome letter: bank transfer costs $2, card costs 2.99%, and here’s who pays.
• Set up recurring rent invoices and late fees on day one, with an amount and grace period that fit your state’s rules.
• Pick your super-admin carefully. If you co-own, use a shared business email for the super-admin login so neither partner is locked out.
• Set up your bookkeeping app the same week. Check Innago’s payment records against your bank deposits each month so the two match.

Alternatives to consider

• TurboTenant is also free with $2 tenant ACH, has listing syndication, and sells a Pro plan at $199 a year that makes tenant ACH free.
• Avail has a free plan with listings on 19 sites, with $2.50 tenant ACH.
• RentRedi costs $12 a month on annual billing for unlimited units with $1 tenant ACH.
• TenantCloud starts at $15 a month billed annually and has stronger accounting.
• Stessa or Baselane for the books, both with free plans and bank feeds.